These Terms and Conditions (“Terms”) govern your use of services provided by Utilitarian Support Solutions, a division of Vindouro Investments (PTY) Ltd (Registration No. 2016/094871/07). By engaging with our services, you agree to be bound by these Terms.
We provide managed ICT services tailored to Optometry and Ophthalmology practices, along with general ICT support for small to medium-sized businesses. The specific scope of services is defined in our individual service agreements or proposals.
Invoices are issued monthly in advance and are payable within 7 (seven) days unless otherwise agreed in writing. Failure to make timely payment may result in service suspension, interest charges in line with the National Credit Act, or legal recovery proceedings.
Either party may terminate services by providing 30 (thirty) days’ written notice. Prepaid services are non-refundable unless otherwise agreed. Breach of terms may result in immediate termination without refund.
We are not liable for any indirect, incidental, special, or consequential damages, including loss of data, income, or productivity. Direct liability is limited to the total amount paid to us for services in the 3 (three) months preceding the incident.
Both parties agree to treat all exchanged information not in the public domain as confidential, and to use such information only for purposes directly related to the service agreement. This obligation survives termination of the agreement.
We comply with all applicable South African laws, including but not limited to the Protection of Personal Information Act, 2013 (POPIA) and the Electronic Communications and Transactions Act, 2002 (ECTA). You are responsible for complying with any regulatory or statutory obligations applicable to your business operations.
These Terms are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising shall be subject to the exclusive jurisdiction of the South African courts.
This Privacy Policy outlines how Utilitarian Support Solutions collects, uses, and safeguards your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA).
We collect only the information necessary to provide and support our services, including but not limited to names, business details, contact information, usage data, diagnostic equipment data (where applicable), and billing information.
Your data is collected for the purpose of service delivery, invoicing, customer support, compliance with legal requirements, and improvement of our service offerings.
By engaging with our services, you consent to the processing of your personal data. We process data lawfully, fairly, and transparently, and only for the purposes stated herein or otherwise agreed to in writing.
We do not sell your personal information. We may share information with trusted third-party providers strictly for the purpose of delivering services, under strict confidentiality agreements, or where required by law or court order.
We implement appropriate technical and organisational measures to secure your information, including encryption, firewalls, access control, and secure storage practices. Regular reviews and audits are conducted to maintain security standards.
You have the right to access, correct, or request deletion of your personal information, and to object to certain types of processing. Requests may be subject to verification and applicable legal constraints.
We retain your data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by law.
If you have questions or wish to exercise your rights under this policy, please contact our Information Officer at support@ussit.co.za.
Last updated: May 2025